GDPR Privacy Policy

1. Introduction

CosMED Pharmaceutical Co., Ltd. (hereafter referred to as “the company”, “we,” “our,” or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal data in compliance with the General Data Protection Regulation (GDPR).

2. Data we collect

We may collect and process the following personal data:
Name, email address, phone number
Billing and shipping addresses
Payment details
Modules that automatically collects and transmits visitor information using cookies and other technologies (IP addresses, analytics)
Any other information you provide voluntarily

3. How we use your data

We use personal data for the following purposes:
To fulfill orders and provide services
To communicate with customers (responding to inquiries, sending updates)
To improve our website and services
To comply with legal and regulatory obligations

4. Legal basis for processing data

Under GDPR, we process personal data based on:
Consent: upon your explicit consent (e.g., subscribing to newsletters)
Contractual necessity: to provide (or to be provided) services upon consent
Legal obligation: when required by law
Legitimate interest: to improve our business operations

5. Data sharing & third parties

We do not sell or rent personal data. However, we may share data with:
Service providers (e.g., payment processors, email service providers)
Legal authorities if required by law
Business partners (only with your consent)
All third parties are self-responsible for complying with the GDPR as appropriate.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. When data is no longer needed, we securely delete or anonymize it.

7. Your GDPR rights

Under GDPR, you have the following rights:
Right to access: request a copy of your data
Right to amend: correct inaccurate data
Right to erase (“Right to be forgotten”)
Right to restrict processing
Right to exercise data portability
Right to object to data processing
Right to withdraw consent at any time
You may contact us to exercise above stated rights.

8. Data security

We implement security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

9. Cookies & tracking technologies

Our website may use cookies and similar technologies to enhance user experience. You can manage your cookie settings via browser.

10. Contact us

For any GDPR-related inquiries, please contact:
CosMED Pharmaceutical Co., Ltd.
Human Resources and General Affairs
3F GRAND KYOTO, 75 Higashihieijyocho, Nishikujyo, Minami-ku, Kyoto, 601-8438, Japan
Phone: +81-75-950-1510
Operating hours: 9:00 a.m. – 12:00 p.m., 1:00 p.m. – 6:00 p.m. (JST)
(Excluding Saturdays, Sundays, Japanese national holidays, New Year holidays, and other holidays designated by us)

Last Updated: March 31, 2025