Privacy Policy
1. Our policy on personal information
CosMED Pharmaceutical Co., Ltd. (hereafter referred to as “the company”, “we,” “our,” or “us”), makes every effort to protect personal information of our customers with the understanding that the protection of our customers’ personal information matters to us the most.
EU residents shall refer to our GDPR Privacy Policy.
2. How we use your data
The company uses personal information of customers only for the purposes described below:
Sales of our original products
Shipping, management and return of products
Provision and management of information relating to products and services
Development, improvement and marketing of products and services
Management of receivables owned by us
Response to inquiries and requests from customers
All the personal information provided to us shall not be used for any purpose, except those written above, without prior consent from customer.
The use of personal information under the Act on the Protection of Personal Information and relevant laws and regulations, however, shall not be within the scope of restriction described above.
3. How we manage your information
The personal information of customers is kept under appropriate and strict management where the information is maintained correctly in the latest condition by the instruction of the chief supervisor. No one except a limited number of legitimate staff can access the information. We make every effort to improve information security to conduct strict management and take safety measures against leaks, destruction and alteration of information by unauthorized access.
4. Data sharing & third parties
The personal information of customers shall not be disclosed or provided to any third party except in the cases described below:
The customer has agreed to the disclosure or provision of personal information.
The personal information has been processed into a form with which a customer cannot be identified, such as statistical data.
The personal information is provided to affiliate companies or contractors who have signed a confidentiality agreement on personal information. The personal information to be provided is restricted within the scope necessary for the affiliate companies to conduct business or for the contractors to conduct business under the agreed contract.
We provide personal information to legal authorities if required by law, relevant acts or regulations.
5. Your rights
If a customer requests confirmation, amendment or deletion of his/her own personal information, we will confirm the identity of the customer and immediately respond to the request faithfully.
6. Our pledge of legal compliance
We strictly comply with Japanese laws and ordinances and other rules relevant to protection of personal information. We also continually review and improve ourselves to protects your personal information.
7. Contact us
For any inquiries (*) please contact:
*Costs required for providing information or documents and for mailing or other means of communication are to be paid by the customers.
CosMED Pharmaceutical Co., Ltd.
Human Resources and General Affairs
3F GRAND KYOTO, 75 Higashihieijyocho, Nishikujyo, Minami-ku, Kyoto, 601-8438, Japan
Phone: +81-75-950-1510
Operating hours: 9:00 a.m. – 12:00 p.m., 1:00 p.m. – 6:00 p.m. (JST)
(Excluding Saturdays, Sundays, Japanese national holidays, New Year holidays, and other holidays designated by us)
Last Updated: March 31, 2025